# Get help

> How to reach the people who build BeamDisk, and what to include so they can help quickly: versions, your server and network, the disk's state, its last event, and BeamDisk's recent messages.

Questions, problems and reports about targets we haven't tested are all welcome. Send them with the [contact form](https://beamdisk.app/contact/?category=support), as a Support request.

Include:

- Your Mac's model and macOS version, and your BeamDisk version (BeamDisk → **About BeamDisk**, with the window in front).
- Your storage server or SAN and its software version, and how it's connected (for example, 10 GbE, wired).
- The disk's state in BeamDisk and since when, and the **Last event** on its page, with its time.
- BeamDisk's **Recent messages**, with their times: click the clock button at the bottom of the window's sidebar. Each message's text can be selected and copied. See [Messages and notifications](https://beamdisk.app/docs/using/messages/).
- If it's about speed, a screenshot of [Test Speed](https://beamdisk.app/docs/performance/test-speed/)'s results.
- What you did, what you expected, and what happened.

Never send your CHAP secrets.